Business Pulse Digital
Read the latest blogs, news, media releases and expert commentary from the Chamber of Commerce and Industry of Western Australia. For the full addition and latest business news click here.
ECCI 2019 Executive Commitee
ECCI would like to welcomw Bluemar Managing director Dr Shaun Meares, the new president of the Esperance Chamber of Commerce and Industry, with vice president and Compass Conveyancing director Meredith Schilling. Photo: Jesinta Burton (Esperance Express, 13 December 2018).
November Customer Service Award Winner
Congratulations to Tom and Isabel, from Trophy Kings who have won Customer Service of the Month Award for November. Tom and Isabel were nominated for their courteous manner, patience and outstanding service!
The happy customer who nominated Trophy Kings said, "The sign above their local business of many years displays the motto 'Where Every Customer Comes First' and this certainly was my experience. On entering the store their dog sounds the alarm that you have arrived and Isabel greets you with a most welcome smile. Despite my enquiry being for a very small job which involved several visits, her advice, guidance, courteous manner and patience was most impressive and appreciated. Although I did not deal with Tom directly he is the other half of this amazing team who have for so long provided our town with this outstanding service. What would we do without them!"
The Esperance Chamber of Commerce would also like to recognise;
Nicole Anderson from Activ Industries Esperance
Jennifer Obourne from the Office of Rick Wilson MP and
Michael Warren from National Australia Bank who were nominated for their outstanding customer service.
Thank you to Smith Shearer, our sponsor of November's Customer Service Award.
Smith Shearer are proud to Sponsor the November 2018 Customer Service Award. Smith Shearer recognise the value of great customer service, which reflects positively on the Esperance business community as a whole and helps greatly in generating return customers to the business at which they received great service.
Smith Shearer was established in 1996 in Esperance and since then has grown to include a team of 11 skilled people. Priding themselves on their local knowledge, Smith Shearer have provided customised accountancy solutions to local businesses and individuals for the past 18 years.
Smith Shearer has proven experience in solving complex accountancy problems, including succession planning, tax planning, retirement planning and more. Their team are highly trained, efficient and professional, as well as providing a friendly and relaxed environment where everyone is welcomed. No matter how simple or complex, Smith Shearer is there to answer your questions and provide customised solutions.
If you would like to nominate someone for their great customer service please call the Esperance Chamber of Commerce and Industry on (08) 9071 5142 or email us firstname.lastname@example.org
Regional Express (Rex) Airline Survey
The Esperance Chamber of Commerce and Industry (ECCI) are conducting a survey on Air Travel experiences from Esperance to Perth and Return.
As a thank you for responding to this survey, participants will go in the draw to win a free Return Flight with Regional Express (Rex) Airlines. Please click here to complete the survey and email your response to email@example.com
Esperance Cruise Ship Season 2018 - 2019 Preliminary Calendar
The preliminary Esperance Cruise Ship Calendar for 2018-2019 has been released and is available here for you. The season will be from Dec 2018 to Mar 2019, we may see a couple more added to this list prior to or during the season.
Free Wifi in Esperance
Thank you to The Shire of Esperance who has worked with the Goldfields Esperance Development Commission and the Esperance Chamber of Commerce and Industry, to allow people in Esperance to access wifi for free from their own device when along the Esperance Foreshore between the Whale Tail and the Skate Park, along James and Andrew Streets between the Esplanade and Dempster Street and along Dempster Street between James and Andrew Streets.
2018 - 2019 Shire of Esperance Budget Adopted
Council have adopted the 2018-2019 Shire of Esperance Budget at yesterday’s Ordinary Council Meeting. Rate parameters, fees and charges, reserve movements, proposed borrowings and waste rates for the 2018-2019 financial year were also adopted. Click here
for the full media release.
Ban on Single use Plastic Bag Information
The State Government have been working with the National Retail Association (NRA) to deliver a retailer-focused education campaign, including retail precinct tours and face-to-face engagement—providing support for retailers—helping them comply with the ban and find alternatives for their customers. Retailers can contact NRA’s Retail Hotline on 1800 817 723 or by email at firstname.lastname@example.org
. The address for the NRA’s dedicated retailer website is www.bagbanwa.com.au.
Mineral Resources deal to take over Koolyanobbing Mine
Mineral Resources has now confirmed they have secured a deal with Cleveland-Cliffs to take over the Koolyanobbing mine. Also confirmed was an agreement with Arc Infrastructure to provide rail access for Mineral Resources to use the existing track between the mine and the Port of Esperance.
to read the full article.
Single Touch Tax (Payroll)
The ECCI has had a few enquiries about the Single Touch Tax (Payroll) so we have been in touch with the Regional Chambers of Commerce and Industry WA (RCCIWA) and also the Small Business Development Corporation (SBDC) to find out more information so we could share this with our members.
Single Touch Payroll will streamline payroll reporting for businesses – when employers pay their employees, reporting of wages and super will automatically go to the ATO. Resources are available on the ATO website. Please click here
Certificate III in Tourism at South Regional TAFE
Certificate III in Tourism is available through South Regional TAFE in Esperance. If you would like more information about the course please contact Natalie Montgomerie or click here.
Ombudsman calls for small businesses in trouble with ATO to “contact us”
Further to a story on the 7.30 Report last week regarding claims against the ATO in regards to how they treat small businesses, the Australian Small Business and Family Enterprises Ombudsman (ASBFEO) has released this statement.
Small business owners are advised to urgently contact the Australian Small Business and Family Enterprises Ombudsman (ASBFEO) if they have experienced heavy handed tactics by the Australian Taxation Office (ATO). Click here
for the full media statement.
Lunches will be hosted by ECCI Business Members and will focus on topics that are relevant for you and your business and will help you identify opportunities to grow your business. Both ECCI Members and Non-Members will be invited to attend Lunches with, which will be FREE for ECCI Members and offered at $20 per person for Non-ECCI Members (this must be pre-paid).
is the ECCI Expression of Interest for hosting a Lunch with. If you are interested in hosting one of these events during 2018 please complete and return the EOI as soon as possible as places fill fast.
If you have any questions about the Lunches, please contact Kylie Ryan or Tammy Hough at the ECCI and please feel welcome to share this information and the invitation.
Healthier Workplace WA
Healthier Workplace WA (HWWA) offer free support and advice to regional workplaces to set up workplace health programs
Emily and Natalie from Healthier Workplace WA are keen to continue engaging more with regional businesses. Emily Davey is the manager of HWWA which is a State Government funded program that offers free services to all workplaces across Western Australia to help them support and encourage their workers to make positive lifestyle changes that benefit everyone.
Research shows that healthy workers are more productive, take less sick days, and are more engaged at work. Emily can provide resources kit, including a USB of HWWA tools and resources and can work with interested businesses to put a workplace health program together. Emily’s contact details are included here for you and you can also visit their website
Manager Healthier Workplace WA
Heart Foundation, 334 Rokeby Road Subiaco WA 6008
Tel: (08) 9382 5943 Fax: (08) 9388 3383
ESPERANCE CHAMBER OF COMMERCE AND INDUSTRY
Annual General Meeting
The Esperance Chamber of Commerce and Industry Annual General Meeting was held on Wednesday 1 November 2017. For copies of the minutes from the AGM, please click here
Nominations are open for the Executive Committee, a copy of the Executive Committee Induction Pack can be found here
, a copy of the Executive Nomination Form can be found here
, a copy of the Ex Officio Nomination Form can be found here
, and Notice of the Meeting can be found here